Last update: December 27, 2022
You can authorize your spouse and dependents to
get information about and
make changes to your account when they call the Client Relation Centre.
You can provide these authorizations on the plan member site and withdraw them at any time.
Steps
- Log in to your account.
Need help logging in?
- Click
Your account, then
Account overview.
- In the
Consultation profile section, click
Edit.
In the
Dependents' file section, click the
Yes button to authorize your
spouse or
a dependent on file to
speak to Client Relation Centre representatives about your group insurance account.
Enter their name by clicking
Add a person.
- Enter the names of all the people authorized to
speak to Client Relation Centre representatives about your account.
In the
Primary plan member's file section, click the
Yes button to authorize your
spouse or
a dependent on file to
speak to Client Relation Centre representatives about your group insurance account.
Enter their name by clicking
Add a person.
- Enter the names of all the people authorized to
speak to Client Relation Centre representatives about your account.
In the
Viewing by the former spouse section, click the
Yes button to authorize your
former spouse to
speak to Client Relation Centre representatives about your group insurance account.
Enter their name by clicking
Add a person.
In the
Editing the file section, click the
Yes button to authorize your
spouse or
a dependent on file to
speak to Client Relation Centre representatives and make changes in your account.
Enter their name by clicking
Add a person.
- Click
Next to confirm.
- If the changes you've made are correct, check the box to confirm, then click
Transmit.
