How to

Need help with our online services? These step-by-step instructions will guide you through any transaction you want to make. They will help you manage your insurance quickly and efficiently and get the most out of our online services.

• Register for online services
• Submit a claim via our secure site
• Manage your list of providers
• Coordinate benefits with another plan
• Sign up for direct deposit or make changes
• Get your claims report
• Update your list of dependents
• Confirm a dependent’s student status
• Find your insurance booklet
• Retrieve your user ID or password
• Accessing the Health is Cool 360° platform
• How to submit a disability claim
  
• Enrol in your plan
• Change your beneficiaries
• Change your insurance options
• Get your insurance certificate
  
• Authorize dependents to get information about your account